When a Comcast IP address can be tracked back to a customer, Comcast can send an e-mail to that customer alerting them to the possibility they are running a compromised PC. Instead, the company obtains lists of compromised IP addresses from third party security vendors who track botnets and other illicit computer crime. Comcast has actually been providing some form of this service to customers since 2009, but many are completely unaware of the service, which includes free anti-virus software from Norton.Ĭomcast’s security alert e-mails usually don’t directly identify a misbehaving computer.
Some customers first become aware of Comcast’s Constant Guard security protection suite after receiving e-mails warning they may have been infected by a bot or other malware. If you are a Comcast/Xfinity customer, are you still paying for anti-virus and security tools? If so, Comcast may be able to save you some money, assuming you value the services they bundle with your broadband subscription. Phillip Dampier SeptemComcast/Xfinity, Consumer News, Video 5 Comments
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